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Zero Defect Manufacturing

The concept of zero defects can be practically utilized in any situation to improve quality and reduce cost. However it doesn’t just happen, as the right conditions have to beestablished to allow this to take place. A process, system or method of working has to be established which allows for the achievement of zero defects. If this process and the associated conditions are not created then it will not be possible for anyone involved in the process to achieve the desired objective of zero defects.

In such a process it will be possible to measure the cost of none conformance in terms of wasted materials and wasted time.Any process that is to be designed to include this concept must be clear on its customer expectations and desires. The ideal is to aim for a process and finished article that conforms to customer requirements and does not fall short of or exceed these requirements. For example, in recent years many financial organizations have made claims regarding how quickly they can process a home loan application. But what they may have failed to realise is that in spending a great deal of time and money reducing processing time they are exceeding customer requirements (even if they believe that they know them). In these cases they have exceeded the cost of conformance when it was not necessary to do so


  • It does everything for you, you ask what not?

  • Cost reduction caused by a decrease in waste. This waste could be both wasted materials and wasted time due to unnecessary rework

  • Cost reduction due to the fact that time is now being spent on only producing goods or services that are produced according to the requirements of consumers.

  • Building and delivering a finished article that conforms to consumer requirements at all times will result in increased customer satisfaction, improved customer retention

  • and increased profitability.

  • Possible to measure the cost of quality

  •  Sustainable business and hence happy customer and stake holders


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