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ISO9001/TS 16949
The application of quality
management principles not only provides direct benefits but also makes and
important contribution to managing costs and risk
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customer loyalty,
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repeat business and referral,
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operational results such as revenue and market share,
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flexible and fast responses to market opportunities,
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costs and cycle times through effective and efficient use of resources,
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alignment of processes which
will best achieve desired results,
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competitive advantage through improved organizational capabilities,
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understanding and motivation of people towards the organization’s goals
and objectives, as well as participation in continual improvement,
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confidence of interested parties in the effectiveness and efficiency of
the organization as demonstrated by the financial and social benefits from the
organization’s performance product life cycle and reputation,
Process Approach
The ‘process’ approach is crucial to our understanding of task management in modern organisations. One of the simplest ways of explaining the process approach is through the diagram known as the transformation model (or the input/output diagram).
Example of Process Model