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Integrated Management System


    √ Do you know that your organization has many isolating practices?
    √ Are you still operating the business in traditional approach?
    √ Fed up with numerous gaps in your process and management systems?
    √ Do you know that frequent audits and certification has huge cost bearing?
    √ Increased customer requirements /standards are almost becoming unmanageable.
    √ Are standards leading to a effective business solutions or just an eye wash?
    √ Customer and regulatory requirements can be built in a IMS system?
    √ Save time/money, become more effective, profitable and sustainable.

Why is an Integrated Management?  "the next revolution?" Not because it is radically new. Rather, because it represents the next evolution in management thinking and follows naturally on the first four TQM revolutions: customer focus, continuous improvement, total participation, and societal networking. As managers you make plans and decisions every day. Some are strategic, effecting the direction of the organization. Others are operational and have profound impact on business process. Management's challenge is to maximize the effectiveness of these plans and decisions, and to ensure that all planning is effectively completed. If what your company needs to do (strategic plan) and how it should be done (operational plan) are integrated, you really have a true management system

What are Integrated Management Systems?

An integrated management system (IMS) is a management system, which integrates all relevant components of a business into one coherent system so as to enable the optimal achievement of its business objectives. The integrated approach requires combining all the internal business management practices into one system. For the different systems to be properly integrated, rather than simply being separate systems joined together, there have to be effective linkages so that the boundaries between processes are seamless. The fundamental components of the system include the organisation, resources and processes. Therefore, people, equipment and business culture are part of the system as well as the documented policies and practices.

What can be integrated?

Any system, which is required by the effective running of a business, can be integrated either totally or partially under a unified management structure. In essence any system, which has an impact on overall business performance should be part of the integrated management system.

What is required to ensure effective integrated management systems?


To ensure effective systems, the following functions must be performed:

  • Risk Assessment- this should address customer perceptions, health & safety risks, environmental concerns & impacts and process failure modes. By having a common approach it will be easier to compare risks occurring in different parts of the business.
  • Norms & Regulations Management - to capture norms and regulations with respect to product specifications, environment and health & safety and their impacts on the business.
  • Continual Improvement Management - this should focus on specific improvement programmes related to quality, health & safety and environment.
  • Stakeholders Awareness - this should address needs of both customers, staff and general public with respect to quality, health & safety and environment


What types of systems can be integrated?

All systems relevant to the business, whether certifiable or otherwise, can be included. These could include: Quality (ISO 9001); Environment (ISO 14001); Occupational Health & Safety (OHSAS 18001 & BS 8800); Food Safety & Hazard Analysis Critical Control Points (HACCP); Ethical Trading Practices (SA 8000); Social & Ethical Accounting, Auditing and Reporting (AA 1000); Investor in People (IIP); Law Society Practice Management Standard (LEXCEL), European Directives and CE Markings; Information Security (ISO17799)/ ISO27001 ; Quality System Requirements for Automotive Industry Suppliers (ISO/TS 16949); Quality System Requirements for Telecommunications Industry Suppliers (TL 9000); and Business Excellence Model (BEM).

Why should management systems be integrated?

Integration is designed to:

  • Ensure focus on business goals & objectives
  • Harmonise and optimise practices
  • Reduce risks to the business and increase profitability
  • Balance conflicting objectives
  • Eliminate conflicting responsibilities and relationships
  • Create consistency
  • Reduce duplication and therefore costs
  • Improve communications
  • Facilitate training and development


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